Privacy Policy

Effective Date: 26/11/2024

At Growth Rings Counselling, your privacy and confidentiality are my top priorities. This Privacy Policy outlines how your personal information is collected, used, stored, and protected in compliance with the Australian Privacy Act 1988 (Cth).

Collection of Personal Information

I collect personal information that is necessary to provide counselling services effectively. This includes, but is not limited to:

Your name, contact details, and emergency contact information
Relevant health or personal details provided by you during sessions or in intake forms

How Information Is Collected:

Directly from you (e.g., intake forms, email, phone calls, or sessions)
Through booking platforms or appointment requests

Use of Personal Information

Your personal information is used to:

Provide and tailor counselling services
Maintain communication regarding appointments and session follow-ups
Ensure safety and compliance with legal obligations

Your information will never be shared for marketing purposes or third-party use without your explicit consent.

Storage and Security

I store all personal information securely, whether in electronic or physical form, using password-protected systems or locked files. I take reasonable steps to protect your data from unauthorised access, modification, or disclosure.

Confidentiality and Limits

All session content is strictly confidential, except in the following situations:

If required by law (e.g., court orders or mandatory reporting of child abuse or neglect)
If I believe there is an immediate and serious risk to your safety or the safety of others
When discussing de-identified client experiences in professional supervision

Cookies and Website Data

When you visit my website, some non-personal data may be collected automatically, such as your browser type, device information, or general location. Cookies may be used to improve website functionality. You can adjust your browser settings to disable cookies if preferred.

Third-Party Services

I may use third-party services (e.g., booking platforms or payment processors) that adhere to their own privacy policies. Please review their privacy practices if using these services.

Access to and Correction of Information

You have the right to request access to the personal information I hold about you and request corrections if it is inaccurate or incomplete. I deal with all requests for access to personal information as required by the Privacy Act. I may refuse to provide access if the Privacy Act allows us to do so. Please contact me at jake@growthringscounselling.com to make such a request.

Changes to This Privacy Policy

I may update this Privacy Policy periodically to reflect changes in my practice or legal obligations. Updates will be posted on this website with the effective date clearly indicated.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact me at:

Growth Rings Counselling
jake@growthringscounselling.com